A large pharmaceutical company needed to rapidly replace outsourced resources while reducing the management burden associated with traditional staff augmentation models.

The client required a partner who could quickly build a high-quality team, take greater operational ownership, and provide a more efficient way of working without increasing oversight demands. Detailed requirements covering both technical expertise and team fit meant finding the right talent quickly was critical.

The challenge

The client, a multinational pharma company, had an urgent need to replace resources rapidly due to several outgoing vendors. As traditional staff augmentation FSP models require an amount of oversight and input on the client’s side, this client was looking for a solution that could reduce internal burden, allowing its internal teams to focus on other priority activities. The key needs were:

• Sourcing, retaining, and ramping up high-quality talent
• A partnership model that would reduce the oversight required from the sponsor

The client was evaluating several vendors to find this level of support. Veramed already had a strong track record supporting the client and providing efficient and reliable delivery within Veramed systems. The new engagement required scaling this success across a broader program on client systems.

The solution

Through our FSP Team model, Veramed proposed a partnership structure that aligned closely with the client’s needs: 

Governance and partnership structure to reduce oversight burden 

• A Veramed Programming Manager to provide senior oversight and manage resources efficiently. 
• A dedicated Lead, responsible for communication with the client counterpart, timeline management, and priority setting. 
• A global Veramed team working exclusively through the Lead – giving the client lead a single point of contact. 
• Development of a partnership manual to ensure clarity and consistency.
• Creation of an online community and Wiki to share information and tips on working within client systems.

Efficient resourcing through VeraMatch 

In addition, through our unique VeraMatch approach, Veramed aligned candidates precisely to the client’s requirements, enabling rapid selection. The sponsor’s requirements were very detailed, and included both technical and soft skills, so a thorough candidate selection process was crucial. 

Our approach prioritized attitude and adaptability in addition to technical skills, to support a smooth transition. As a result of this thorough internal screening, lead candidates were chosen within one or two review rounds, minimizing sponsor oversight and accelerating timelines. 

Onboarding built for speed and success 

To support ramp-up and long-term retention, Veramed created a tailored onboarding plan and ongoing support process:  

• An internal client wiki for process consistency.
• A structured onboarding manager and buddy system.
• Regular internal meetings for knowledge sharing across Leads and the wider team.
• Job satisfaction and workload surveys to optimize utilization, maintain motivation, and prevent burnout.

The outcome

With this approach, the Veramed FSP team was able to hit the ground running, enabling fast implementation and smooth scaling. 

• Veramed ramped up the team rapidly and efficiently, meeting the client’s urgent resourcing needs while reducing oversight burden. 
• Although the original plan was to grow to 85 FSP staff, Veramed exceeded this, reaching 100 team members within 9 months. 
• Partnership manual established as a benchmark, and now in use with other vendors. 

The partnership strengthened operational efficiency and deepened the strategic relationship between Veramed and sponsor. 

Designed to minimize your oversight burden while delivering hands-off efficiency. Explore our FSP Team Model solution.